FAQS
Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here
Top Questions
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Our mattresses and toppers are tightly packed for easy shipping and delivered to your door in a box.
Before removing the product from its packaging, be sure to carefully follow the easy unpack instructions. -
Our mattresses are specifically designed for use with a standard box spring or a well-ventilated base with slats spaced less than six inches apart.
Do not place your mattress directly on the floor or any other flat solid surface as this will not provide proper airflow and support. Using your mattress directly on the floor can result in damage to the mattress and will void your limited warranty.
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Our products are vacuum-packed and sealed immediately for your protection, which sometimes results in a slightly new smell when unpacked. The smell is harmless and will disappear quickly. Rest assured all our foams are CertiPUR-US® certified to be environmentally conscious and tested for durability!
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Mattresses: Novaform mattresses are tightly packed for easy shipping, so give your new mattress some time to naturally recover to its original shape. It may take up to 48 hours to fully expand, but you can sleep on it as soon as it looks comfortable.
Toppers: Novaform toppers are also tightly packed for shipping purposes and can be used one hour after unpacking. It may take up to 48 hours to fully expand, but you can sleep on your topper during this process. Please DO NOT use anything to help the mattress topper expand.
Pillows: Novaform pillows are ready for immediate use with no set up required. Just remove from the packaging and enjoy deeply restful sleep!
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Taking care of your mattress can help it stay comfortable and supportive for many years, which reduces the need for replacement and lowers environmental impact. To extend its life:
- Use a mattress protector – protects against spills, stains, and dust.
- Rotate regularly– Rotate your mattress for even use distribution.
- Support it properly – ensure your bed frame or foundation provides even support.
By following these simple steps, you can enjoy your mattress longer, reduce waste, and make a positive impact on the environment.
About Our Products
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Memory foam is a uniquely responsive type of foam that adapts to your curves, evenly distributing weight and relieving pressure for gentle, total body support. If you move during the night, memory foam responds with personalized comfort in any position, giving you deep restful sleep.
Every type of memory foam is inherently supportive, no matter how firm or soft it feels.
From medium to thick firmness, all memory foam mattresses, toppers, and pillows are designed to be customized to your level comfort.
If you get too warm while sleeping, look for memory foam infused with cooling gel – typically called gel memory foam – to help you stay cooler all night long. Novaform® has developed specialized memory foam that not only reduces heat, but also stays supportive in any temperature. Featuring cooling gel, stay-fresh wicking, and a cooling cover, our memory foam mattresses, toppers, and pillows are best-in-class for cool comfort and support.
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Novaform® foam is proudly made in the USA, while most covers are imported.
All Novaform® products meet rigorous quality and safety guidelines that often cannot be met by imported foam products. Our products are CertiPUR-US® certified environmentally conscious and tested for durability, making it the ideal choice for you, your family, and the environment.
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Absolutely. Memory foam supports your body differently than a standard spring mattress. It may take up to 1-2 weeks to get accustomed to the new feeling, especially if you’re used to sleeping on a standard spring mattress. Give your product a little time and we’re confident you’ll experience better sleep!
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Some memory foam is sensitive to temperature changes, which helps it respond to your body’s curves. Novaform has created a variety of advanced foams that adapt to temperature changes, providing you with optimal comfort in any season.
All Novaform products are designed with modern open-cell technology, which enhances airflow and relieves heat throughout the night. Our memory foam products are either temperature neutral or specifically designed to be cool to the touch.
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Memory foam is naturally sensitive to temperature change, so it conforms to your body’s unique figure. If you purchased your memory foam product in the colder seasons, let it reach room temperature before use.
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Yes! Electric blankets and heated mattress pads have absolutely no negative effect on the quality or longevity of Novaform toppers and mattresses.
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All of our molded pillows may have “holes” or “craters” typically on one side. This is a natural part of our manufacturing process. When the foam is poured into the mold, it is poured hot, and as it cools, tiny air bubbles rise to the top and burst, leaving small craters. This is completely normal and does not affect the performance or quality of the pillow.
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Any mattress protector is fine to use in conjunction with our mattress as long as it is breathable. We do not recommend using a mattress protector with plastic, latex, or vinyl.
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Novaform mattresses and toppers are available in a variety of heights and a range of sizes, including Twin, Full, Queen, King, and California King. Here are the dimensions in length and width of each size:
Twin: 75" x 38"*
Full: 75" x 54"
Queen: 80" x 60"
King: 80" x 76"
California King: 84" x 72"
*Twin-sized mattresses are typically 38” wide unless noted otherwise.
How to Set Up
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Our mattresses and toppers are tightly packed for easy shipping and delivered in a box right to your door.
Before removing the product from its packaging, be sure to follow the easy unpacking instructions carefully when setting up your mattress.
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Mattresses: Novaform mattresses are tightly packed for easy shipping, so give your new mattress time to recover naturally to its original shape. It may take up to 48 hours for it to fully expand, but you can sleep on it as soon as it looks comfortable.
Toppers: Novaform toppers are tightly packed for shipping purposes and may be used one hour after unpacking. It may take up to 48 hours to fully expand, but you can sleep on your topper during this process. Please DO NOT use anything to help the mattress topper expand.
Pillows: Novaform pillows are ready for immediate use with no set up required. Just remove from the packaging and enjoy deep restful sleep!
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Your Novaform mattress is designed to be used with a supportive foundation system (adjustable base, platform bed, slatted frame with horizontal center supports and/or a box spring). A Queen, King or California King frame must have a rigid bridge bar with at least 5 support legs or 5 equally spaced hardwood cross-slats with a supporting center leg. The cross slats must be at least 3 inches wide and no more than 4 inches apart. Inadequate bases include, but are not limited to plywood, plastic liners, and the floor.
Do not place your mattress directly on the floor or any other flat solid surface as this will not provide proper airflow and support. Using your mattress directly on the floor can result in damage to the mattress and will void your limited warranty.
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All Novaform mattress toppers are designed for use directly on top of a mattress. We do not recommend using your mattress topper with any latex, vinyl, or plastic air mattresses, a waterbed, or on top of solid wood, plywood, or particle board.
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Our products are vacuum-packed and sealed for your protection immediately, which sometimes results in a slight new smell when you first unpack. The smell is harmless and will disappear quickly. Rest assured all our foams are CertiPUR-US® certified to be environmentally conscious and tested for durability!
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Adding a mattress topper may or may not require new bedding, as it depends on the current height of your mattress. Many bed linens include a deep fitted bottom sheet of up to 27 inches. This is perfect for the added depth of a mattress topper and can be found at most stores that carry bed linens!
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It’s up to you! The contoured side of the topper will provide a more cradling, soft comfort, whereas the other side is a bit firmer. We recommend that you try both sides and see which type of comfort you prefer most! Either way, you’ll feel a balance of comfort and support that will relieve the pressure points that often cause tossing and turning.
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Cutting or trimming your mattress topper will not damage or affect its performance. However, it will void your warranty. If you wish to trim your topper, we recommend using a sharp blade or electric knife.
Safety and Hygiene
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All Novaform polyurethane foam products contain no formaldehyde, no PBDEs, and no ozone depleters (chlorofluorocarbons). Every product is clinically tested and has passed strict regulatory requirements. All foam is certified CertiPUR-US®, environmentally conscious and tested for emissions and durability. That’s why Novaform products are sold with confidence. You can view the FXI/Novaform certificate from CertiPUR-US® by clicking here.
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Memory foam is naturally hypoallergenic and resistant to dust mites, but we take our foam care a step further. Novaform memory foam products are treated with antimicrobial agents for product protection, preventing the growth of bacteria, mold, and mildew.
Novaform memory foam is designed to minimize the possibility of an allergic reaction, but if you have a pre-existing sensitivity to foam, you may experience a reaction.
Care Instructions
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Memory foam products are not machine washable. Please note that the mattress cover should not be removed for cleaning. Instead, spot clean your product with a damp cloth and mild, clear soap when necessary. Allow it to dry completely before covering it with pillows and bed sheets/linens. Please follow the easy-care instructions on your product’s sewn-in label, or you may void your warranty.
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Color may change over time due to natural oxidation. This is completely normal and does not indicate a problem or a loss of comfort or performance.
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No need! For best performance, we recommend occasional turning (flat rotation).
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It’s not possible to put your mattress back into its original box. However, you can move it like any other mattress.
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Taking care of your mattress can help it stay comfortable and supportive for many years, which reduces the need for replacement and lowers environmental impact. To extend its life:
- Use a mattress protector – protects against spills, stains, and dust.
- Rotate regularly– Rotate your mattress for even use distribution.
- Support it properly – ensure your bed frame or foundation provides even support.
By following these simple steps, you can enjoy your mattress longer, reduce waste, and make a positive impact on the environment.
Purchasing Details
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Our mattresses are available for purchase online at Costco, BJ's, or Sam's Club, with a few options available to purchase at local warehouses. Each mattress is safely sealed and compressed in a brown corrugated box, if purchased online, for delivery to your doorstep or a printed box, or, if purchased in-warehouse, for convenient transportation to your vehicle.
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No, all Novaform products are sold directly through Costco, BJs, or Sam's Club both in warehouses and/or online.
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We do not currently sell replacement covers.
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Please refer to Costco’s, BJ's, or Sam's Club's return policy for trial period details.
Limited Warranty
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You can register your Novaform mattress here.
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Novaform warrants that the fabric cover and foam material in our products will be free from defects in material and workmanship. The full details of the warranty are included with each product.
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If a defect that is covered by the warranty occurs, Novaform will repair or replace (at Novaform’s option) the defective product. If a replacement is required, Novaform reserves the right to substitute materials of equal or higher quality if the like components are not available. Replacements are limited to once during the warranty period. The warranty period is valid from the date of your original purchase; it does not begin again when you receive a replacement. All warranties are null and void if the mattress cover is removed and/or laundered. Mattress maintenance includes spot cleaning only.
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If you are considering placing a warranty service claim, please contact Novaform at 1-888-999-0499 or email us at: customercare@novaformcomfort.com. A claim form must be completed and submitted with either a copy of the original purchase receipt that includes proof of purchase date or your packing slip and all law tags. You must provide transportation or accept freight charges to and from the nearest Novaform factory for: inspection of the warranted product (if requested), return of the product for repair, or replacement of the product. Products had to be purchased at a valid retailer (not through a third party or closeout sale). Products located outside the continental US and Canada are not eligible for replacement.