Frequently Asked Questions

mattresses

Q. What is the best way to unpack and set up my new memory foam mattress?

For convenient transport and protection, your new memory foam mattress comes to you compressed and safety-sealed. Please read the easy Unpacking Instructions before removing the mattress from the package.

Q. I'm having trouble getting comfortable on my new memory foam mattress. Is that normal?

Absolutely. While many people feel comfortable right away, others may need a few weeks to appreciate the comfort and support of pressure-relieving memory foam. That is especially true if you are used to sleeping on a hard surface. Give your new memory foam mattress a little time and we are confident you will experience a better night's sleep.

Q. Where is your memory foam made?

Our memory foam is made in the USA—for comfort you can count on and quality you can trust.

Q. My new memory foam mattress has an odd smell. What does that mean?

You may notice a slight "new" smell when you first unpack your new memory foam mattress. The smell is completely harmless and will disappear in a short period of time. Giving your memory foam mattress time to air out will help.

Q. How do I care for my memory foam mattress?

Please do not remove the mattress cover. Spot clean with a damp cloth and follow the full care instructions on your mattress's label.

Q. My new memory foam mattress seems a little bit hard. Why is that?

Memory foam is naturally sensitive to temperature changes—that helps it respond effectively to your body's contours. If you purchased your memory foam mattress during colder months, you may want to give it time to reach room temperature before using it.

Q. My memory foam mattress seems to be changing color slightly. What does this mean?

As memory foam ages, it may change color slightly due to natural oxidation. This is completely normal and does not indicate a problem or a loss of comfort or performance.

Q. Do I need to flip my memory foam mattress?

There is no need to flip your memory foam mattress. For best performance, we do recommend occasional turning (flat rotation).

Q. Can I use my memory foam mattress directly on the floor?

Your mattress is specifically designed for use with your current or a new box spring or a well ventilated platform foundation. We do not recommend placing your mattress directly on the floor or any other flat solid surface.

toppers

Q. What is the best way to unpack and set up my new memory foam mattress topper?

For convenient transport and protection, your new mattress topper comes to you compressed and safety-sealed. Please read the easy Unpacking Instructions before removing the mattress topper from the package.

Q. I'm having trouble getting comfortable on my new memory foam mattress topper. Is that normal?

Absolutely. While many people feel comfortable right away, others may need a few weeks to appreciate the comfort and support of pressure-relieving memory foam. That is especially true if you are used to sleeping on a hard surface. Give your new mattress topper a little time and we are confident you will experience a better night’s sleep.

Q. Where is your memory foam made?

Our memory foam is made in the USA—for comfort you can count on and quality you can trust.

Q. My new memory foam mattress topper has an odd smell. What does that mean?

You may notice a slight "new" smell when you first unpack your new mattress topper. The smell is completely harmless and will disappear in a short period of time. Giving your mattress topper time to air out will help.

Q. How do I care for my memory foam mattress topper?

Spot clean with a damp cloth and if your mattress topper has a cover, follow the full care instructions on the cover's label.

Q. My new memory foam mattress topper seems a little bit hard. Why is that?

Memory foam is naturally sensitive to temperature changes—that helps it respond effectively to your body's contours. If you purchased your mattress topper during colder months, you may want to give it time to reach room temperature before using it.

Q. My memory foam mattress topper seems to be changing color slightly.What does this mean?

As memory foam ages, it may change color slightly due to natural oxidation. This is completely normal and does not indicate a problem or a loss of comfort or performance.

Q. How can i use my memory foam mattress topper?

Your mattress topper is specifically designed for use directly on top of a mattress. We do not recommend using your mattress topper with any latex, vinyl or plastic air mattress or water bed, or on top of solid wood, plywood or particle board.

For Gel Memory Foam Mattress Toppers

Q. I occasionally notice loose gel beads around my gel-memory foam mattress topper. Is that normal?

Gel memory foam is made by infusing micro-beads of supportive gel directly into the memory foam. These tiny beads can occasionally drop out. This is completely normal, and does not indicate a problem or a loss of comfort or performance. The beads are harmless and easily vacuum up.

pillows

Q. I'm having trouble getting comfortable on my new memory foam pillow. Is that normal?

Absolutely. While many people feel comfortable right away, others may need a few weeks to appreciate the comfort and support of pressure-relieving memory foam. Give your new pillow a little time and we are confident you will experience a better night's sleep.

Q. Where is your memory foam made?

Our memory foam is made in the USA—for comfort you can count on and quality you can trust.

Q. My new memory foam pillow has an odd smell. What does that mean?

You may notice a slight "new" smell when you first unpack your new pillow. The smell is completely harmless and will disappear in a short period of time. Giving your pillow time to air out will help.

Q. How do I care for my memory foam pillow and pillow cover?

Please follow the easy care instructions on your pillow's label. Memory foam stays fresh by naturally resisting mold, bacteria and dust mites.

Q. My new pillow seems a little bit hard. Why is that?

Memory foam is naturally sensitive to temperature changes—that helps it respond effectively to your body's contours. If you purchased your pillow during colder months, you may want to give it time to reach room temperature before using it.

Q. My pillow seems to be changing color slightly. What does that mean?

As memory foam ages, it may change color slightly due to natural oxidation. This is completely normal and does not indicate a problem or a loss of comfort or performance.

For Memory Foam Micro Cushion Pillows

Q. Do I need to fluff my memory foam micro-cushion pillow?

Memory foam micro-cushions are specially made to give you the loft and softness of a fiber pillow with the hypoallergenic benefits of memory foam. We recommend that you fluff all sides of the pillow evenly before your first night and as often as needed after that. This will help the pillow keep its original shape, for years of optimal comfort and lasting support.

Need more help? A Sleep Expert is a phone call away. Call us at 1.888.999.0499.